infographics

Instant, intimate and intrusive

Companies are increasingly faltering then failing on the digital communications front while they cling on to an outdated concept of corporate comms as enshrined by the precious company policy line.

Seeing the forest for the trees

Seeing the forest for the trees

The jig is up. The curtain has fallen and we’ve caught you with your underwear down.

By its very nature social media is instant, intimate and intrusive. Whether or not they perceive it as a help or a hindrance, companies need to recognise that social media is a force to be reckoned with and consumers will not back down.

Recently, Groupon co-founder and chief executive Andrew Mason sent an email to the organization’s staff to announce that he was leaving, he clearly didn’t hold back; “After four-and-a-half intense and wonderful years as CEO of Groupon, I’ve decided that I’d like to spend more time with my family. Just kidding – I was fired today.”

Refusing to tow the line, Mason must have left the comms team in a head spin, drafting out all sorts of press statements and running things through legal quicker than you could say ‘Fired!’

Mason’s story is one of intrigue. Even if the former CEO doesn’t go down as a martyr in his cause, he certainly held up a mirror to the nature communications. As communicators we have a duty to present a company in its best possible light, however, the way communications is developing, particularly social media, businesses can no longer seek shelter behind the rehearsed and exhausted company line. Consumers appreciate that things may not always run smoothly but more so they appreciate honesty.

Business leaders and chief executives are finding themselves becoming the face of their brands. Whether or not they were dragged to such echelons kicking and screaming, that’s where they are and they must embrace it. Social media doesn’t allow for a retraction or a quick delete. There is always someone watching or waiting in the wings for an answer. So give them one. Acknowledging weaknesses is a way to maintain integrity and more so a human face behind all the corporate speak.

Trying to subterfuge your way through the public domain should be left to the spokespeople over at the European Commission – Businesses should not expect such nondescript reactions. Take for example, the mass firing that occurred at HMV earlier this year, angry workers were tweeting live from the HR office; “There are over 60 of us being fired at once! Mass execution of loyal employees who love the brand.”

HMV maintained the usual corporate game-face through its administrators Deloitte who echoed doleful words of regret that “such decisions are always difficult and that it is a necessary step in restructuring the business to enhance the prospects of securing its future as a going concern.”

The response was met with customers who commented that they had no sympathy with HMW for the way they’d dealt with their employees and even going so far as to praise free-streaming and illegal downloading of online material.

Corporate communications has helped companies to save face in tough times, however, in these times, companies must not fail to realise they are dealing with a consumer with a lot more tenacity and digital tools than ever before.

 

 

 

  mesogio   Mar 21, 2013   digital media, infographics, journalism, social media, Social Media Strategy   Comments Off on Instant, intimate and intrusive Read More

Eurospeak – Untangling the web of words

Deconstruct the sentence and reconstruct the meaning

Words. They’re everywhere we look, and what’s even more alarming is the amount of jargon-style prose, all in the name of grabbing attention.

Deconstruct-the-sentence-and-reconstruct-the-meaning

Deconstruct-the-sentence-and-reconstruct-the-meaning

As European Institutions, companies and PR gurus would have you believe, at least from their media releases, the more text the better. Surely the key to reaching the man on the ground, or the more arduous task of striking a chord within the average citizen is to drown them in information. Every last bite, or rather every last word. In short this is not the way forward, and in fact it is not the way at all.

Unless your passion is academia and you have a penchant for scrutinising the meaning in every last word, the rest of us just want to hear it and get on with it. Extensive texts require a great deal more attention and brain engagement than most consumers are willing to offer.

So cut out the unnecessary, cut out the far–reaching phrases, which you’d like to think appeal to a better place. The fact is meaningless words do more to bore or disinterest the reader than to catch their attention. Realise this – your readers are busy, checking their phones, buying some lunch, or even staring at a goldfish. The way to engage with them is not to pile more on to their already overloaded brains.

Take for example the following ‘stock phrases’:

  • It will always remain of critical importance
  • Time after time we’ve demonstrated
  • It is our intention to maintain…

You may think of these as essential packaging and of course we don’t advocate being crude. However, we do advocate appreciating the minimal time and attention span in which you have to make an impact. So use it wisely. Use it effectively.

Essentially, keep it simple and keep it relevant, this way, you might actually have a shot at getting that elusive return on investment or invoking a sense of curiosity on that new launch that’s “for want of a better word,” – clearly, bound to take the world by storm.

  mesogio   Feb 13, 2013   Copyediting, Copywriting, editorial, EU, infographics, simplification, social media   Comments Off on Eurospeak – Untangling the web of words Read More

Our bread and butter…

What we have learnt over the years here as a team – is that providing texts, sounds or images to our clients in order to raise their profiles – is not in fact what we are really all about.

What we are really all about is finding out what makes our clients’ clients or users tick – in the space of a few seconds, telling them why they need to read, see or hear what is on offer (unique messaging) and why they would consider buying (or buying-into) the brand.

And more importantly this needs to be done as lucidly, rapidly and transparently as possible within that tiny window of time.

We developed a very simple infographic today to let you all know that amongst a handful of useful services – these kinds of infographics will also feature as part of our offer line-up in 2013.

So enjoy the last few days of this year, accumulate some energy and saddle-up cos 2013 looks like a fun ride…!

Clear, Fast and Simple with mesogio...

Clear, Fast and Simple with mesogio…

  mesogio   Dec 29, 2012   Copyediting, copywriter, Copywriting, Digital Media Production, infographics, journalism, Marketing Support, simplification, social media, Social Media Strategy   Comments Off on Our bread and butter… Read More